Frequently Asked Questions

What types of products do you sell?

We offer a wide range of home textile products, including duvets, pillows, bed linens, blankets, towels, and other household fabric items. All our products are made with high-quality natural materials and craftsmanship.

How can I find the model or models I'm interested in?

At the top of the site, you’ll find a Search icon (loupe). Simply start typing the name of the model or product you're looking for, and relevant results will appear automatically. You can also click on the Shop button at the top of the page to browse through product categories. Select the desired category and product to view detailed information.

Do I need to create an account to order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster checkout experience.

How can I place an order?

You can place an order directly through our website by adding your desired products to the cart and following the secure checkout process. If you need assistance, feel free to contact us.

How can I register?

To register, click on the Login button at the top of the page, represented by a human figure icon. From there, tap on Create Account. You will be asked to provide your Full Name, Email Address, and Password. Once you’ve filled in your information, submit the form. A confirmation email will be sent to complete the registration process. After confirming, you can log in to your account to track orders and manage your details.

What payment methods do you accept?

We accept major credit and debit cards, as well as Cash on Delivery (COD) for eligible locations. All payments are processed securely.

Do you deliver internationally?

Yes, we offer international postal delivery. Delivery costs are calculated separately and confirmed by phone or email.

How long does delivery take?

Delivery times vary depending on your location and chosen shipping method. For detailed estimates, please see our Shipping Policy.

Can I return an item?

We accept returns within 14 days of delivery if the item is in its original condition (unused, unwashed, with all tags and packaging). Please read our Return & Refund Policy for full details.

How can I contact customer service?

You can reach us through our website’s contact form, by phone, or via email. Visit our Contact page for full details.

Can you help me choose the right product?

Absolutely! If you're unsure which product best suits your needs, whether it's the right size, material, or design, our team is happy to assist you. You can contact us by phone, email, or through our contact form, and we’ll provide personalized recommendations based on your preferences.

For further assistance, please contact our Customer Service